Return Policy
We want you to be confident in every Distyles purchase. This Return Policy explains how to initiate a return, the conditions that apply, and the timelines for refunds or exchanges.
Key Points
- Returns accepted within 14 days of delivery for full-price merchandise.
- Items must be unused, undamaged, and returned with all original packaging and tags.
- Customers cover return shipping unless the item is defective or incorrect.
- Refunds are processed to the original payment method within 7 business days of inspection.
- Final-sale items and unauthorised returns are not eligible.
1. Return Window
Returns are accepted within 14 days of the delivery date for full-price items purchased directly through distyles.com. Please submit your request within this timeframe to be eligible.
2. Condition of Items
Returned products must be unused, unworn, unwashed, and in the original condition received. Include all tags, protective covers, dust bags, and packaging. Returns that show signs of wear, damage, or alteration may be declined.
3. How to Start a Return
- Email [email protected] within 14 days of delivery.
- Provide your order number, contact details, and reason for return.
- We will respond with return instructions and, when applicable, a return authorisation.
4. Shipping Costs and Responsibility
Unless the return is due to a defective item or an error on our part, return shipping costs are your responsibility. The item remains your responsibility until it reaches us, so we recommend using a tracked and insured service.
5. Refunds
Once the returned item is received and inspected, approved refunds will be issued to the original payment method within 7 business days. Your bank or payment provider may require additional time before the credit appears in your account.
6. Exclusions
- Items marked as final sale at checkout.
- Products damaged after delivery through improper use, care, or handling.
- Returns initiated without prior authorisation.
7. Defective or Incorrect Items
If you receive a defective or incorrect product, contact us within 7 days of delivery. We will arrange a replacement or issue a refund and cover reasonable return shipping costs.
8. Exchanges
Exchanges depend on available stock. If the requested item is unavailable, we will process a refund instead. For faster service, you may place a new order and return the original item for a refund.
9. Policy Updates
We may update this Return Policy from time to time. The revised version will be posted on this page with an updated effective date.
10. Contact
For return-related questions, contact Distyles, Colombo, Sri Lanka or email [email protected].